RETURN & CANCELLATION POLICY

We maintain a less than 1% defect/error rate. However, if there is an issue with your order, contact us, and provide a photograph that indicates a problem.

For Quality Issues - We need a Proper Photograph.
For Missing Items in order - We require an Unboxing video.

Photograph/Unboxing videos help us investigate the issue, only after which we can give you a resolution.

In case of Quality Issues / Defects

We will reproduce any defective items after verifying the issue. Since each sticker is freshly made for you, we do not allow returns for reasons unrelated to quality.

For example, we cannot refund or reproduce your order if you decide you do not want it or prefer a different product.

The most important aspects of our returns & refund policies are:

• We must be contacted within 48 hours from the delivery of any defects.
• We require you to submit a photograph that indicates the problem.
  
• We will pay for shipping and provide a shipping label if a return is required.
  
• We will reproduce or refund your order within 5 days if we verify that we made an error.
• We will use the original production time and shipping method when reproducing an order.
  
• All sales are final.

Return Charges and Refunds

• Refund Fee (Post-RTO): A flat fee of Rs 100 will be deducted only if you request a refund after your order has been returned to us (RTO). This fee is charged once per order, regardless of the number of items.
  

 

• Shipping Charges: These are non-refundable for both COD and prepaid orders. 

 

• Refund Method: All refunds will be issued as credits to your STICCKIZ Gift Card, which will be emailed to you.

Order Cancellation: PLEASE NOTE, Cancellations will only be possible if and till the order has not been dispatched from our warehouse.

 

•  Please Note: Items bought during Sale Events or Flash Sales cannot be exchanged or refunded.
  
•  Certain items are not eligible for store credit as per the company policy. If you receive product that is damaged or defective due to courier issue you will be getting fair compensation as store credit through mail.

Reship Conditions:

Covered Issues: We reship items with manufacturing defects, not issues caused by improper use or care.

Guarantee Covers:

• If you're missing any stickers, please note: An unboxing video is required for a reshipment or refund.
  
• Discoloration or fading
  
• Misplaced or missing embellishments
  
• Severe wrinkling or creasing
  
• Tears or frays along the edges
  
• Any noticeable defect that impacts the look or function

In case of Missing items issue-

We will provide a resolution in terms of store credit and or sending you the missing items. Since such issues have to be investigated on both our warehouse level and Logistics company level, an unboxing video is a must. For example, we cannot refund or reship your missing items if you don't have enough proof for us to investigate the issue.

We must be contacted within 72 hours of the delivery of any defects.

What do you mean by a 100% satisfaction guarantee?

If there's a quality problem with your order, contact us and we will replace any defective units for free.

My order status is showing Delivered but I haven't received the order.

In such cases, you need to contact us within 24 hours of the Order status changing to deliver.

We will ship you the new order or refund you the money based on the response we receive from the Logistics company.

Please note that we won't be able to entertain your request after 24 hours of order status changes to Delivered, These rules are set by all Logistics companies in India and we have no control over this.

Can I return my order if I do not like it?

If there is a problem with your order, contact us and attach a photograph that indicates the problem and we will address it accordingly.

Quality issues are rare, but they happen on occasion and we strive to address them as fast as possible. Since each sticker is freshly made for you, we do not allow returns for reasons unrelated to quality.

For example, we cannot refund or reproduce your order if you decide you do not want it or prefer a different product.

Frequently Asked Questions

Order Cancellation

• Orders can only be cancelled before they are dispatched from our warehouse.
  
• Once an order is in transit, cancellation is no longer possible.

Refunds for Cancelled Orders

• Refunds are available only if the order has not been dispatched.
  
• If the order is already shipped, we cannot offer a refund.
  
• If you don't want the item, you may refuse delivery, and once it returns to us (RTO), we'll process your refund (Rs 100 fee applies).

RTO (Return to Origin)

• This status means the order couldn't be delivered and has been returned - usually due to incorrect address or delivery issues.
  
• You can provide your complete, accurate address, and we'll reship the order.
  

Order Processing & Delays

• We take up to 48 hours to process all orders.
• Once Shipped , tracking details will be shared via email.

For delays or concerns, reach out at sticckiz@gmail.com